You remember what we talked about in the last post: staying calm when you can’t find the right word. This is the next step, learning how to share complex information simply and kindly so your meaning comes through clearly, even when English isn’t your first language. Because good communication isn’t about sounding perfect. It’s about helping people feel safe, respected, and understood.

If you work with English-speaking expats in healthcare, caregiving, veterinary services, or hospitality, you’ve probably had this moment: You’re mid-conversation and everything’s going well then, suddenly, your mind goes blank. The right English word is right there, but it won’t come. Learning how to stay calm in those moments is a skill, and with a few strategies, you can recover quickly and keep the conversation flowing with confidence.